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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Clarify requirements for working within a franchise
  2. Clarify own contribution to meeting compliance requirements
  3. Review own contribution to franchise operations

Required Skills

Required skills

communication and negotiation skills to clarify roles and responsibilities

organisational skills to ensure compliance with franchise requirements

Required knowledge

occupational health and safety OHS requirements

specific to nature and type of franchise

specific issues such as manual handling machine guarding and hazardous substances

other legislation codes of practice and national standards that apply to own work in a general way for example

fire safety regulations

codes of practice such as first aid and manual handling

Franchising Code of Conduct

franchise specific obligations as per franchise agreement and as discussed with supervisorline managerowner

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstrated understanding of own role and responsibilities in the respective franchise operation

accurate record keeping for compliance with franchise requirements

techniques for supporting others to meet their roles and responsibilities in relation to the franchise requirements

Context of and specific resources for assessment

Assessment must ensure

access to business documentation manager and other personnel in workplace

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

observation of presentations

oral or written questioning to assess knowledge of franchising arrangements and own role and responsibilities

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Role and responsibilities may include:

code of conduct or other set of expectations that contribute to maintaining brand image, homogeneity and identity

contributing to compliance requirements

responsibilities outlined in job description or other documentation or provided orally from manager

Reasonable adjustments may include:

any adjustments required by legislation and government policy to ensure that all people are treated equally in their employment and training, as far as is reasonably possible

Compliance requirements may include:

requirements under legislation. including OHS, the franchise agreement and local government by-laws

Audits, checks and associated tasks may include:

cleaning and hygiene schedules

product testing

quality control

stocktaking and removal of out-of-date stock

Advice may include:

information obtained from:

documentation

line manager and/or supervisor and/or owner

material safety data sheets (MSDSs)

online

suppliers' documentation